Fulfillment Partnership
17 Years.
$3.8 Million. One Walk-In.
A uniform program the client stopped thinking about. Orders in, garments out, budgets held, nationwide, for 17 years straight.
2007 to 2024
over the relationship
at peak volume
absorbed, zero disruption
The Account
In 2007, Scribe America was placing medical scribes inside Emergency Departments, hospitals, and specialty practices nationwide. Growth meant headcount. Headcount meant uniforms, on a cycle, for employees across dozens of states, each with its own labor law on how many uniforms a worker had to be issued.
Shipping to each employee individually was, in David's words, prohibitively expensive. And the human factor was relentless: wrong addresses, unreported moves, missing office numbers, no-shows. For most vendors that becomes the client's problem. NOTG made it theirs, resolving it directly with FedEx so Scribe America never had to touch it.
It began at 100 to 200 polos a month, hand delivered to an owner's home. It grew into full nationwide fulfillment: intake, inventory, packing, and shipping, all run in house. It ended in 2024 only because telehealth, AI, and an acquisition reshaped Scribe America's industry, never because the work slipped.
The System They Bought
- ◆Custom order database — managers consolidate by size, color, qty, garment.
- ◆Approval gate — every order verified before it runs.
- ◆Order-history limits — no employee over-orders on the company's dime.
- ◆Embroider ahead, ship on demand — 1K to 3K bulk runs, staged and shipped as ordered.
- ◆Carrier optimization — FedEx / UPS / USPS / DHL audited to cut cost, not corners.
How Fast It Starts
Companies rarely lose money on the shirt. They lose it on everything around the shirt: a vendor who over-orders and blows the budget, ships late and misses the event, fumbles a logo change, or has to be re-onboarded every time a manager leaves. Every one of those was Scribe America's risk to carry. NOTG carried it instead, for 17 years.